Payments & Returns

Whilst our easy to navigate online store has been specifically designed to make ordering one of our products as simple as possible, should you wish to speak to us prior to making a purchase or would like to place an order over the telephone please contact us on 0844 804 5577.

Payment Methods

If you are ordering directly through the website, we are able to accept credit / debit card payments.

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Order Cancellations (Applicable to Standard Items Only)

In the event that you wish to cancel your order, provided the goods have not been dispatched we will issue you with a full refund. Should you wish to cancel any order after the goods have been dispatched, we will be unable to refund the delivery charge and the cost of returning the items will be at your expense.

You have a period of 14 days to inform us of your wish to cancel the order (starting the day after delivery). You will then have a period of 14 days from the date of cancellation to return the goods.

Cancellations must be in writing and sent to sales@metalgatesdirect.co.uk. After this time we are unable to accept returns for unwanted or incorrectly ordered items.

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Bespoke Items

Once manufacturing has commenced it is not possible to cancel orders for made to measure goods and non standard items.

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Returns

Due to the high quality nature of the products we supply we are confident you will be satisfied with the products. However, where you are acting as a consumer, in the unlikely event that you wish to return the goods you have received, under the Distance Selling Regulations you have a period of 14 days (starting the day after delivery) to inform us of your wish to return the goods and receive a refund (minus the original delivery charge). You will then have a period of 14 days from the date of cancellation to return the goods.

After this timeframe has expired we will not be able accept the return of any item.

Due to the bespoke nature of the product, we are unable to accept returns for bespoke items and made to measure gates, fencing railings or posts unless they are faulty or damaged on delivery.

We will not accept returns for any items that have been fitted or modified in anyway.

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Return Information

Should you wish to return an item that you have purchased from us it is essential you contact us prior to sending anything with the courier as we will need to provide you the correct returns address.

You should be aware that we do not offer a collection service for incorrectly ordered items therefore if you need to return an order, you must arrange for your own courier and must bear the cost of this.

Please note we accept no liability of any order you may send back.

We will not be accountable for any damage that may occur in transit when sending the goods back to us. 

The goods will remain your property until we have signed for the return with your courier and inspected the returned items to make sure they are in a resalable condition.